The audience that spends the most time with your brand is your employees. That is why you should put Employee Experience Management before Customer Experience Management.
Marcel Heinze
Innovation & CX/UX Manager · Lean, Agile & Design Thinking Rebel · Strategist · Coach · Creative · AI, ML, IoT & DLT Fan.
I am a customer-obsessed innovation strategist and CX/UX expert, with more than a decade of design experience. My USP is an adaptable, t-shaped set of skills and a challenging mind-set. I'm ready to jump into whatever it takes to explore, prototype and test ideas, as well as deliver value to the customer firsthand. I am the INTJ of Myers-Briggs-Type. Hence, I honor creativity, curiosity, lifelong learning, and open-mindedness.
